CRM desk is excellent and efficient web based helpdesk software. It can be effectively utilized for knowledge-based management and also for the customer support automation over the web.
CRM desk comes as a cost effective solution for managing and analyzing the customer’s request from one centralized location. This can be brought into use by small companies as well as large enterprises with equal ease. CRM has high-end features and elegant interface. CRM desk has two powerful web based application, that is, Customer and support desk application.
Features of CRM desk
- CRM’s customer desk application is a web based portal designed and developed specially for various clients. This application enables the customers to take up their queries by filling in an integrated form directly from their site.
- The appearance of the portal can also be customized. according to the preference of the customers.
- The customer desk’s dashboard has an integrated FAQ knowledge base, i.e., a section dedicated for the customer’s communication and discussion. There is a section can also be used for collecting suggestions and idea from the customers.
- This portal also has a section for customer interface to create and submit support request. It also has a separate section for the customer’s request archives.
- Another very smart feature of this application is CRM’s email interface, which retrieves emails from your support mailbox, thereby helping the customers to submit and update their request through emails.
- The discussion thread feature enables you to track the entire communication. Here, the customer’s queries are answered by the support staff.
- The support desk feature helps the customers support staff to handle the customer’s queries and request. It also monitors one’s support work by analyzing the statistical reports. It also helps in customizing and configuring one’s business.
- With CMR’s knowledge based records feature, one can limit the customer’s access to the records, or choose the type of the record, comment about the record and also attach files related to the record.
- The centralized communicator helps to group your customers, review closed questions and also manage open question.
- Using CRM’s statistical report portal, you can classify and filter your records and fetch the exact record you need.
- It offers multilingual interface for the benefit of the global users.
- This CRM Desk is accessible easily through the web, and hence, one can easily access and use it from any corner of the world.
- The newsletter wizard helps you to send letters to your customers and the automatic email notification keeps you updated about all the new requests sent.
- The site is secured by a unique password cum user ID combination to prevent unauthorized entry.
One will be amazed by the quality of the application, and the 24 / 7 support service it provides to its users.. Not only this, is also provides free upgrade offer for the lifetime. Available for a 14-day trial, this application can be upgraded simply by providing the credit card details. It can be easily concluded that CRM Desk is one of the best CRM applications while one compares it with other CRM solutions in terms of support and credibility.
Download : CRMdesk