if you looking for an easy to use yet extremely powerful and flexible free service to manage your customer requests then eStreamDesk is really helpful for you. eStreamDesk is a web based helpdesk and ticket tracking system that helps you to manage multiple requests from multiple services and deliver exception customer service while saving time and cutting support costs.
A web based Self-service portal empowers customers with self-help functionality that drives down costs and enhances the customer experience. it uses a minimalistic approach in web-based helpdesk management, where you will not find any useless features and cluttered interface. it give you only thus features which your actually use.
features of eStreamDesk
- A centralized e-mail management for any number of mail accounts
- Easy to Manage multiple knowledgebase and forums
- Custom branding with your own logo and domain name
- Provide Excellent customer service and support
- A web based portal help you to work from anywhere, whether you are at your desk, on the road, or working from home
- Simple and easy to use user interface
- Customer portal and ticket monitoring system – customers can always see their tickets, statuses and comments
- Create tickets from multiple e-mail accounts
- Workflow with rules-based logic
- file attachments up to 20 MB