Freshdesk is online helpdesk and customer support software that helps customers to perform several tasks very easily besides being a web helpdesk. There is absolutely no need to find any experienced or committed servers for hosting your support service of customers. The headache of downloading or installation is relieved in this software.
You can start using Freshdesk by directly signing up to there Main site. The usability of this software is very simple and really very cheap. The features residing in this software is very useful as well as can be used by anyone. Freshdesk provides a great deal of support to your customers while undertaking all the jobs on its own.
The availability of several features marks the simplicity of its usage. The users find no difficulty in working on this due to the advanced features provided by Freshdesk. the ideas of your customer can be shared and you are even eligible to vote on them.
Features of Freshdesk
- Absence of Spam from the Inbox : The automatic conversion to support tickets from customer emails in an inbuilt feature of Freshdesk. Agents can create Tickets using the phone or any other portal service. All the tickets are sent to the desired customers and the Freshdesk enables the absence of spams in them. Thus, the tickets are well-protected by the Freshdesk software.
- Customizable Helpdesk : The complete customization of the helpdesk is possible in Freshdesk. It can be customized as per your wish and they may include the addition of your own required fields, ticket field customization, portal self-service etc.
- Dispatcher can dispatch tickets automatically : With the effective use of a dispatcher you are bound to get an efficient as well as an elegant agent. The task of the agent includes the correct assignment of tasks to groups, to go through all the incoming tickets as well as to segregate according to the priority of the tickets. A Dispatcher never gets fatigued or bored out of his work.
- Notifications of emails automatically : The customization as well as the controlling of your email notification is possible with the help of Freshdesk. This can be done for only one ticket event. Instances include creation of a new ticket, addition of a comment by an agent.
- Several sending and receiving email mechanism : A single email id is used by customers to send as well receive emails. The replies given to all emails are sent in the correct address and that is the work of Freshdesk.
- Separate Support Group for each product : The number of agents can be specified for each group and one agent can be a member of several Support group. There is a separate set of emails generated for each and every individual group. For each and every product separate Support Groups are created and tasks are assigned to them.
Thus, for all these features Freshdesk is gaining its popularity day-by-day and its usage are also widespread now-a-days.
Download : Freshdesk online helpdesk